FAQ

What size am I?

To find your proper size, we recommend that you review our sizing chart.

What is the support phone number?

We are unable to offer phone support at this time. You can reach out to us via our contact form or by emailing contact@hyprcarry.com

When is the next drop?

Sign up for our email newsletter and follow our instagram and twitter for the latest information about future releases.

Do you ship internationally?

We ship products worldwide unless prohibited due to shipping or courier restrictions imposed by the receiver's country.

How much is shipping?

Once a product has been shipped you will be able to track its progress with the tracking information sent to you via the email address linked to your order.

Once the product has been sent to the courier all updates will take place through the tracking number provided.

Where is my product?

Once a product has been shipped you will be able to track its progress with the tracking information sent to you via the email address linked to your order.

Once the product has been sent to the courier all updates will take place through the tracking number provided.

Why am I being charged a customs fee?

Any import taxes/VAT fees charged by your government are the responsibility of the customer.

Please make sure you have looked into this as an added cost before purchasing.

Can I purchase in my own currency?

The default currency unless otherwise stated is USD all payments will be converted to USD at the current exchange rate utilized by our payment system.

What payment options are accepted?

Mastercard
Visa
PayPal

Can I exchange or return a product?

All product purchases on pre-order items are final. We suggest you take your time when ordering to ensure correct sizing and that you have a complete understanding of delivery expectations and time frames.

All product purchases on items held in stock are final. We will however accept returns on products sent back to us within 14 days of arrival. All returned products must still be sealed in original packaging, unworn and able to be resold. Any returns or exchanges on these products will require customers to pay for re-shipping. Any refunds on returned items can take up to 90 days to be approved and processed.

We strongly advise you take your time to ensure that the product you ordered is the correct size, quantity and item you want before finalizing your purchase. Faulty products will require you to email support with your order information and photos of the product.

What is your return policy?

We do not offer returns at this time. All sales are considered final.

What if my item is damaged, defective or incorrect

If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defective or the incorrect item, as well as your order number. You must notify us within 30 days of receipt. We will handle it from there.

What is your exchange policy?

Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited nature of products, we do not have inventory for size exchanges. Please double check our sizing and garment details prior to ordering. If you received a different product than ordered, please contact orders@hyprcarry.com for assistance.

Didn't cover your question? Contact Us

Send us an email including your order number at: orders@hyprcarry.com